Why did my payout fail?

Incorrect bank or mobile money details — verify account number, bank, and branch (where required).

Insufficient collection wallet balance — your NGN wallet must cover the payout amount.

Account name mismatch — Nigeria and Ghana verify names against bank records. The name must match.

Whop verification incomplete — finish KYC and add a payout method before withdrawing.

FX conversion failure — rare errors converting NGN to local currency at send time.

Check in-app notifications for Payout failed or Payout declined messages. Contact support with your payout reference if the issue persists.